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Watchfinder France

Company no. 849 239 017

vat noFR35849239017

Registered Office Address: le siège social est sis 10 Cité du Retiro – 75008 Paris France
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Aftersales

Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Aftersales Department for help with your query.

Phone availability

Monday to Friday
9AM - 5:30PM
Saturday
10AM - 4PM
Sunday
Closed

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Aftersales
01 695 0708
Warranties
01 695 0708

Frequently asked questions

Every watch we sell is furnished with a 24-month warranty for your peace of mind, as well as any remaining manufacturer’s warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at your closest Watchfinder location.

Contact us to arrange a return

If your watch is mechanical, it may need winding. A mechanical watch will usually need around 40 rotations of the crown from completely unwound — a manual watch will resist when full, an automatic will go on winding forever. The crown on water resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren't sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it might need a change of battery.

The second hand on a quartz watch will begin a ‘double tick’ as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

Some Breitling watches will display 'EOL'—end of life—as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A mechanical watch is powered by a tightly coiled mainspring. Manual mechanical watches must be hand wound to keep them in power, typically every other day. An automatic watch is also mechanical; however, it is predominantly wound by a rotor weight that turns with the wearer's movements. A quartz watch, however, is battery powered and extremely accurate. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years — often, the second hand will begin a ‘double tick’ as a battery life warning. Some Breitling watches will display 'EOL'—end of life.

If you have forgotten your password, you can reset it by navigating to the sign-in page and clicking the ‘Forgotten Your Password?’ link and following the on-screen instructions.

You can log into your online account or contact us for a pdf copy.

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From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.

Contact Aftersales

If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01 695 0708.

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Watchfinder France
Company no. 849 239 017  |  vat no FR35849239017
Registered Office Address: le siège social est sis 10 Cité du Retiro – 75008 Paris France
Watchfinder & Co.
Watchfinder & Co.

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