At Watchfinder, every pre-owned watch that comes to us is returned to its best possible performance and appearance before being made available for sale. Our state-of-the-art 4,000 sq ft service centre is equipped with manufacturer approved tools and machinery, while our brand certified watchmakers are not only highly skilled in Swiss techniques, but dedicated to their craft. Our commitment to premium service and expertise ensures you a first-class experience.
We are accredited to service
Why choose Watchfinder?
Watchmaking
Each watch is assigned to one of our team of manufacturer accredited watchmakers, who will give it a full health check. The watch will be fully deconstructed according to brand procedure so that each part can be cleaned and replaced if necessary.
Polishing
In the polishing room, 15 skilled technicians remove marks on the case and bracelet of the watch, brought about by daily wear and tear. A factory finish will be applied to the watch, using the same tools and techniques used by premium watch brands.
Casing
Each different watch model has its own particular shape and size. The technicians in our casing department are equipped with the tools and expertise to ensure every watch is taken apart and re-assembled with the greatest of care and precision.
Inspection
Every watch service, repair or refurbishment is followed by a series of thorough tests by our experts, to ensure that the watch falls within brand standards. Once they have inspected the watch, it is given a Watchfinder warranty.
Equipment
WatchMakers
Head Watchmaker
A team can only be as good as its leader, which is why Rolex-trained and former Breitling Head Watchmaker Tony Williams was appointed to assemble and run the Watchfinder service centre. His decades of experience and eye for talent sets the service centre apart from others, as does his obsession with perfection and his constant drive to improve. His skill and work ethic has attracted the certification of many high-end brands.
Departments
WatchMakers
Our service centre brings together the skills of qualified experts, while embracing the enthusiasm of a new generation of watchmakers. With over 150 years’ experience between them, our experts are dedicated to preserving Swiss tradition.
Polishers
Applying a finish to a premium watch can be a tricky process, with every brand and piece having its own specific technique. Our technicians are manufacturer-trained in each individual finish, whether it’s brushed, polished or sandblasted.
Quality Control
Nothing escapes the painstaking attention to detail of our quality control technicians. Using a timing machine and pressure test, they ensure that every watch sold by Watchfinder meets the industry’s ideals for accuracy and condition.
Administration
Our administration team keeps the service centre ticking over. They oversee the watch’s journey through its service, using barcode and scanner technology to log where the watch is at all times and documenting what work is done to it.
Our service centre brings together the skills of a team of qualified watchmakers, dedicated to preserving Swiss tradition.
Our QC technicians ensure every watch sold by Watchfinder meets the industry’s ideals for accuracy and condition.
Every timepiece we service is made up of at least 100 component parts, all co-ordinated by the parts department.
In most cases you can refer to your watch’s original documents where you will be able to find both the name and model number of your watch
If you don’t have the original documents, use the dropdown box below to learn where to find the model number on your watch.
Fill in your details and find the watch you wish to service. You can do this by searching the model number.
We’ll email you an estimate, and if you're happy, post the watch to us. We recommend using a courier with insurance.
When we receive your watch, it will be serviced at our 4,000 square foot, manufacturer approved service centre.
Once serviced and polished, we will request payment. When paid, your watch will be posted back you.
Videos
Watchfinder has the largest independent multi-brand service centre in the UK. Every watch repair or service is undertaken by one of our highly skilled, brand-accredited watchmakers using manufacturer-approved tools. We’re dedicated to providing a first class service, so we offer a quick turnaround time for the work we complete, as well as a comprehensive warranty.
If the work is completed internally, a watch service typically takes between 2–3 weeks—dependent on the availability of parts—from the date you give us the go-ahead to service.
For every overhaul service that we undertake, we provide a 24-month Watchfinder warranty on the work we have done, giving you that extra bit of peace of mind.
You will need to make payment once the repair work or service has been completed.
Once you have made an enquiry, we will send you an estimated quote for the work. You will then need to send the watch to our service centre, or drop it off at one of our nationwide boutiques. We will send you a final quote after inspection, so that you can give us authorisation to begin your watch repair or service. The work will be completed by our manufacturer-accredited watchmakers using brand-approved tools and machinery. Once complete, your watch will be passed to quality control for a rigorous inspection. Then, once you have made payment, your watch will be returned to you by Royal Mail Special Delivery, or made available for collection at one of our locations.
